Shipment:

When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within X days once your payment is complete. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not return shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.

Returns:

We do our best to serve our customers the best. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.

Sizing or Fit Issues

As all of our dresses are hand-sewn and customer tailored, the finished gown may very by approximately ±1 inch in the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. If you find the products are not suitable for you and have questions, you can contact us directly.

Color Mismatch

Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background ect. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.

Feedback

Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.